1. What vaccinations do I need for my dog to participate in any activity at Paw-a-day Inn?
All pets must be current on Rabies, Distemper/Parvo and Bordetella to vacation, train, groom or attend doggy daycare. Bordetella is required a minimum of 5 days before check in
2. When boarding, what are my check in/out times?
Monday - Friday 8 am - 10 am & 3pm - 5 pm.....Saturday 8 am - 11 am.....Sunday 3 pm - 4 pm.
3. Can I check out or in outside the check in/out hours?
No. We do not allow any dogs to be checked in or out during different times. We have set times established to make sure our vacationing clients remain comfortable.
4. Will my dog play with other dogs while he is boarding?
Only if you have purchased daycare during your dogs stay and he has be evaluated to play with others.
5. Can my dogs board together in the same suite?
Yes! All of our suites are large enough to accommodate most dogs from the same family (household).
6. Do you offer tours of where my dog will stay?
Yes! No appointment needed ! We love to show off our facility. We offer tours anytime lobby is open. During check in/out times we are very busy so you might have to wait a few minutes. Also, no dogs are allowed on tours. This is to make sure are vacationing clients remain comfortable.
7. Can I have my dog groomed before I check out from boarding?
Yes! We have professional dog groomers available. We do recommend that you make your grooming reservation the same time you book your dog's vacation. Our groomers are very popular and appointments fill up quickly.
8. Can I bring doggy toys and my dog's bed?
Yes! You can bring whatever items you feel will make your dog's stay more comfortable. We do recommend that you do not bring tennis balls or rawhide chews.
9. What can you tell me about kennel cough?
We know that your pets are important to you and are like family. We treat them as family when they are here at our facility so you don’t have to worry when you are gone and they are here. We are professionals that take care of lots of pets at once and need to be aware of their safety and welfare. We want to inform and share with you, our clients, what we do and know about kennel cough because every dog that vacations with us is important to us.
Kennel Cough is a fairly common ailment in dogs. It is the canine equivalent of the common cold or flu in humans. People tend to associate it with dogs who either are being or recently have been boarded (or “kenneled"). But your dog need not be boarded to catch Kennel Cough. Kennel Cough is caused by an airborne virus, which is highly contagious. Just as children often contract colds by being exposed at school or camp, dogs often contract Kennel Cough (hence its name) by being exposed at day care, a boarding facility, or even the dog park wherever other dogs can be found.
We do everything that we can to curtail kennel cough. Our cleaning regimen is a 5 step process that includes cleaning with Envirox Green Certified Multi-Purpose cleaner and disinfecting/sanitizing with Wysiwash on every surface that is able to be wiped down to include doggy doors, suites, beds, walls, gates, the play yards, common areas and obviously the floor. Any area your pet will come in contact with. We then hand towel dry each suite. All Staff Members are required to wash their hands when they first clock in and continuously wash their hands throughout the day. The dog’s water and food bowls are stainless and also washed daily and sanitized (with Envirox Dish Safe & Dish San). The radiant floor heat also helps to keep bacteria from growing.
Stress has been known to make the immune system weaker, which enables the kennel cough virus to take hold more easily, even with vaccinations against it. We provide a daily routine, relaxing music and human contact with all of our guests to help alleviate the stress that is associated with kenneling. Dogs that have kennel cough are contagious from 3 to 10 days before showing any signs of the virus. This means a dog could check in and have the virus but never show any symptoms before they check out.
If your dog displays symptoms of Kennel Cough while attending Paw-a-day Inn K9 Suites, we will need to isolate your dog to keep the other dogs safe and healthy, and will ask you to pick the dog up as soon as possible. We apologize in advance for the inconvenience, but we are dedicated to making Paw-a-day Inn K9 Suites the safest possible place it can be.
If your dog does develop Kennel Cough symptoms, don’t panic! The way this illness operates is analogous to the common cold that we humans sometimes catch; simply put: it must run its course.
Every client is required to show proof of vaccination against kennel cough (Bordetella) from a state licensed Veterinarian before they check in, but unfortunately every strain of kennel cough is not covered by the vaccine as it acts like the common cold virus and is constantly mutating. We require all pets that have never had the Bordetella vaccination to have it in their system a minimum of 5 days prior to check in; and any rescue dogs must be out of the shelter environment for a minimum of 30 days before they are allowed to board with us. If a dog is showing any signs of Kennel Cough at check in, we will not allow them to board with us.
Think of Kennel Cough compared to the human common cold. Many local vets have told us that it runs its course in about 10 days or so without medical intervention. Worst cases should be put on antibiotics and have controlled rest. The average case will be back to normal in a few weeks. If your dog has a cough keep in mind that running around in extreme weather will aggravate it. Pretty much like us when we are sick except a dog doesn’t seem to know when he/she has overdone it or when to quit and relax.
Kennel cough seems to go in spurts like a cold does. Every kennel in the area is at risk of an out-break of kennel cough. This is an airborne virus that is HIGHLY contagious. Although most commonly contacted through a place such as a boarding facility or your vets office your dog could come across this virus at the dog park, on a walk past the neighbor’s house, going to the vet or just running around in their very own back yard. Kennel cough is not developed in a kennel, it is brought in unknowingly from the outside by a client.
We pledge to you to do everything within our power to keep your pet healthy during their stay with us. We are not trying to over dramatize the situation or underplay it, but rather to inform and educate our clients. We want you to know that we care deeply for each and every guest that comes through our doors and their health and safety is our main priority.
10. What happens to my boarding deposit?
Boarding deposits are used to hold your suite for the dates you have reserved. If an on line reservation is made with a credit card, that deposit is held until you check in and then erased from our system. We do not apply that deposit towards your final invoice. Your credit card information is then destroyed. If you make a deposit with cash or check, or credit card over the phone, that amount is deducted from your final invoice. All reservations cancelled less than 72 hours before check in are Boarding deposits are used to hold your suite for the dates you have reserved. If an on line reservation is made with a credit card, that deposit is held until you check in and then erased from our system. If you cancel before 72 hours, deposits are refunded by check.
11. Can I bring personal clothing of mine for my dog to sleep with?
Unfortunately NO, you can not bring personal clothing items that you have worn with your scent for the dog to sleep with, because of sanitary health reasons.